Get Help
How to get help
If you need help from our foodbank there are a few simple steps to follow.
The most important step is to get a foodbank voucher.
Our foodbank works using a referral system. Find out more about how we work.
We know that anyone can find themselves at crisis point for a number of different reasons.
In order to provide the most appropriate help for the circumstances of your situation we work with local agencies. If they feel you are struggling to put food on the table, they will issue a foodbank voucher/email referral. The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis.
Our foodbank works with a number of different agencies, such as Citizens Advice, children’s centres and health visitors. To find out more about the agencies that hold our vouchers and can refer by email please do get in contact with us via the contact us page.
When you visit or call a referral agency they will take some basic details from you to complete the referral. This will help them to identify the cause of your crisis and offer practical guidance. It also means we are able to prepare suitable emergency food for the right number of people.
Once you have been issued with confirmation of referral, three days of emergency food You can then come to the Riverside Centre, Nile Street, Treforest, CF37 1BW.
Monday to Friday 9am to 2pm
Saturday 10am to 12 noon
Please note that Pontypridd Foodbank will be closed on Bank holidays.
If you are a referral agency and would like to become a registered voucher holder for our foodbank, please contact us to find out more.
If you have any further questions our FAQ’s page may help, or feel free to give us a call.